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Returns Policy

Returns Policy

What You Can Exchange or Return

Ibiza Magic  unconditionally guarantees all products we manufacture and sell at our online store to be free from defects of workmanship. We will gladly replace or refund you for any defective items you wish to return.

We want you to love what you ordered. If something is not right, let us know. If you're unsatisfied with the fit, quality, color, or size of an item you may return it and choose an item in another size or color. We will gladly replace any item that you're not completely happy with.

Please note the following limitations:

  • Item must be returned in its original packing within 30 days from date of delivery.
  • Items that have been laundered or altered in any way cannot be
accepted for exchange or return.

How to Exchange or RETURN

If you would like to exchange or return merchandise purchased  for a different size or colour please follow these instructions.
  1. Place the items you wish to return in a box
  2. You must include a copy of the invoice
  3. Please provide a brief reason for your dissatisfaction
  4. Send to the following address:
xxxxxxxx

 


You are responsible for return postage. We urge you to use priority mail or a carrier that generates tracking numbers, as we will not be responsible for lost packages.

Please allow 2-3 weeks for receipt and processing of your return. Once your credit is processed, a copy of the credit memo will be mailed to your billing address.

Please place your new order online.